Frequently asked questions
The questions we actually get asked. If yours is not here, email us and we will answer it — and probably add it to this page.
Ordering and delivery
How much is delivery and how long does it take?
A flat £10 anywhere in the UK, free on orders over £150. Orders usually arrive within about three working days. Full detail on the delivery page.
Do you ship outside the UK?
No. United Kingdom only at the moment.
Can I return something?
Yes — 14 days to change your mind (sealed items must be unopened), and anything faulty or wrong is our problem to fix. See the returns page.
The products
Is this genuine NeoLife stock?
Yes. We are an independent NeoLife distributor and everything here comes through NeoLife’s own supply chain — not a marketplace reseller and not parallel imports.
Why do these cost more than supermarket supplements?
Different products, sold a different way. NeoLife products reach you through independent distributors rather than a supermarket shelf, which is a more expensive route. What we will not tell you is that a cheaper alternative does nothing. We could not prove that, so we do not say it. If price is the deciding factor, buy the cheaper one — that is a perfectly sensible thing to do.
How long will a pack last?
Every product page shows the pack size. How long that lasts depends on how much you take, and the recommended amount is on the label.
Are they suitable for vegans? Gluten free?
Some are. Check the product page and the label — and if it matters to you and is not stated, email us before you order and we will check.
I do not know what to choose.
Email us and describe what you are after, and we will point you at something sensible.
Health and safety
Will these work for me?
We genuinely cannot tell you that, and we are not going to pretend otherwise. Food supplements are not medicines and nothing on this site is medical advice. They are also not a substitute for a varied and balanced diet and a healthy lifestyle.
I take prescribed medication. Is that a problem?
Possibly, and it is not our call to make. Speak to your GP or pharmacist before adding anything new. The same goes if you are pregnant, breastfeeding, or buying for a child.
Why does the site not say what these products do?
Because UK rules on nutrition and health claims are strict: only authorised claims may be made, and only where a product meets the conditions for them. We would rather tell you exactly what is in something and let you decide than imply a benefit we cannot back up.
Us
Are you a real business?
Yes. AME NeoLife Supplements, 20 Grove Avenue, Pinner HA5 5NU. You can call +44 7488 879555 during the day or email info@attraction-marketing-expert.co.uk.
How is my payment handled?
Payments go through Stripe (card, Apple Pay, Google Pay), PayPal and Klarna. We never see or store your card details. Read the privacy policy for what we do keep.
Still have a question?
Email or call — a real person answers.
