Returns
14 days to change your mind (sealed items must be unopened) — and if anything arrives faulty, damaged or wrong, that is ours to put right.
- 14 days to change your mind
- Faulty? We pay the postage
- Refund within 14 days
Changed your mind
You have 14 days from the day your order arrives to tell us you want to return it, and a further 14 days to send it back. This is your right under the UK Consumer Contracts Regulations for anything bought online, and it applies whether or not there is anything wrong with the product.
Sealed items — food supplements, cosmetics and other products sealed for health or hygiene reasons — can be returned for a change of mind only if the seal is unbroken. Other items, such as cleaning products, bottles and accessories, can be returned within the same time limits; if they have been used beyond what is needed to check them, we may reduce the refund to reflect that.
If something is faulty, damaged or wrong
That is our problem, not yours. Tell us within a reasonable time and we will replace it or refund you, including the postage. You do not need to have kept the packaging pristine.
Cancelling: the model form
You can tell us you want to cancel in any clear way — an email to info@attraction-marketing-expert.co.uk is easiest. If you prefer, you can use this model cancellation form:
To Healthy Food Supplements, 20 Grove Avenue, Pinner HA5 5NU, info@attraction-marketing-expert.co.uk:
I hereby give notice that I cancel my contract of sale of the following goods: [goods]
Ordered on [date] / received on [date]
Name of consumer: [name]
Address of consumer: [address]
Signature of consumer (only if this form is notified on paper)
Date: [date]
How to start a return
- Email us at info@attraction-marketing-expert.co.uk with your order number and what you would like to send back.
- Wait for our reply. We will reply with the return address and confirm anything you need to know first. Please contact us before posting anything — returns sent without warning are easy to lose.
- Get your refund. We refund the price of the products and the standard delivery charge you paid, to your original payment method, within 14 days of receiving them back (or of you sending us proof of postage, if sooner).
Who pays the postage
You changed your mind
- You pay the return postage.
Faulty, damaged or wrong
- We cover the return postage.
Getting in touch
Email or call — a real person answers.
AME NeoLife Supplements, 20 Grove Avenue, Pinner HA5 5NU, United Kingdom. Nothing here affects your statutory rights.
